My Services

Over 23 years of Service in New York City and Long Island 

Below is an overview of the services and solutions that I have demonstrated I have been serving the New York City since 2002 and aim to provide the same convenient, quality service that has made me a leader in Information Technology. If at any time, while you are browsing through my services section, you have a question related to any of the services I provide don’t hesitate to send me an e-mail.

January 2020

Office 365 upgrade deployment to employee workstations, 16.000 employees have been upgraded to the Office 365 / Cloud environment. I worked collectively with Insight and the Exchange team in the roll-out process with the deployment and upgrade to Office 365. My role involved me to work with the customers with updating their Office 2010 and 2013 accounts to Office 365. I also took the lead with during the upgrade process to ALL Help-desk Analyst to also be to the Office 365 / Cloud environment. I also created a “How to Guide” to assist the client with upgrading the HUB mobile application to Office 365. This document helped make the upgrade process seamless.

Intune Office 365 migration implementation. With the recent Office 365 upgrade. All mobile device that are company owned are being upgraded to the Office 365 cloud platform. Since January 2020, over 5000 con Edison employees have been fully upgraded to the Office 365 Cloud Environment. I took the role in generating a “Setup-Guide” with step by step instructions for configuring all Apple devices and Android devices to the new Intune work environment. This is a step by step guide that walks our customers through the setup process. This guide has been well received and instrumental for this process. The document is currently available in the Help-desk portal for our customers to use.

January – May 2018 

Multi Factor Authentication Utility – Testing has concluded on the Password Manager System. Working together with the Subject Matter Expert and coworkers on the testing and documenting phases of this utility. This new utility will replace the process that all Con Edison employees, consultants and managers take to update their domain and mainframe accounts. This will also include a total revamp of the validation process, when a manager or delegate validates an employee or consultant. This is set to be the new process for managing all domain end user and mainframe credentials. Also created how guide for validating Administrator and Generic accounts that are being implemented into the validation process when Authenticating Sponsors and co-sponsors. In addition, I created a step by step tutorial for all the consultants to use when registering or modifying to the C-contact account(s). I am also the new voice of the Help-desk Interactive Voice Response validation process. After indicating certain instances that were reported by our customers when Unlocking and / or Resetting their password via the Interaction Voice Response. I addressed some drawbacks in the process and needed some enhancements. I worked with the Subject Matter Expert(s) and volunteered to use my voice as the user guide in the Interactive Voice Response system. This initiative helped improve the clarity and overall customer experience when utilizing this important tool.

Windows 10 deployment for help desk workstations. 80% of the help-desk workstations have been successfully updated to the Windows 10 environment. I will be working with the IT Lab on careful deployment of the In-Place Upgrade to the remainder of the Help Desk laptops without impacting productivity of the day to day functions. I will also be upgrading the on-call machine as well as the Service desk and “LittleB” machine that display the Marquee and other critical utilities that utilized daily by the help-desk to monitor on time response and performance.

Office 365 – Migration process. Con Edison is currently migrating 16.000 employees to the cloud. This requires all of the clients that have a company iPhone to have these devices re configured and mapped to the new server. I am working collectively with my coworkers and manager with this transition and am currently trying to automate this process to lessen the strain on the personal.

Password Lockouts Procedure – I have created a step by step trouble shooting guide for what to do when our customers call to report a constant lockout. This guide focuses on combining areas needed that can trigger the lockout. This report provides details for identifying by running the following.

• The Splunk Report
• SMS tool
• Cache Credentials
• Patch Info
• Air Watch
• Outlook Account / Exchange settings
• Cyber Security – SNOC

Unauthorized Software Project

November 2015

 The IT department assigned me the lead role in performing an unauthorized software audit. Management provided me with a list of computers that have unauthorized software installed. We will have to uninstall the software or add it to the approved software list as we have done in the past. The list has been posted to the Technology Support SharePoint site and will have to be updated to reflect the software changes performed by the department.

  Windows 8.1 Deployment Project

July 2015

P.X.E Preparation and deployment of Windows 8.1 on for over 350 Surface Pro 3 laptops for Consolidated Edison of NYC. This process included but not limited to the testing of specialized software, Driver signing and mapping of Network printers and plotters. Migration of data profiles security and corporate policies via SCCM bulk deployment.

Windows 7 Deployment Project

July 2015

P.X.E Preparation and deployment for Windows 7 Enterprise environment. In addition, of 150 Samsung Slates 700-t and Tablets for Consolidated Edison of NYC. This process included but not limited to the testing of specialized software, Driver signing and mapping of network printers and plotters. Migration of data profiles security and corporate polices via SCCM bulk deployment. Windows 7 Deployment Project

November 2013

P.X.E Preparation and deployment of Windows 7 Enterprise of 16.000 computers, workstations, Laptops and MDT’s for Consolidated Edison of NYC. This process included but not limited to the testing of specialized software, Driver signing and mapping of network printers and plotters. Migration of data profiles security and corporate polices via SCCM bulk deployment.