TECHNOLOGY SPECIALIST

Serving New York City for over 23 years

The best way to support my customers is through open communication.

By understanding their needs and what is crucial and important to them. They may have deadlines and maybe under a great deal of stress. It is imperative to understand the customer’s objective. To be polite and courteous. To be responsive with that customer will help build positive relations with that client is essential for the company and to build a proactive and positive environment.

By establishing an open line of communication with the customer allows you to build a trust relationship, Making the correct assessments will help ease the stress factor and open a line of comfort level with the client that will allow you to continue become a positive tool belt. But it could also build miss trust relations making the client uncomfortable and not want to work with you that in the long run can hinder operations and build a negative image within the company.

Testimonials
Aoife ReillyAssociate Specialist | Gas Conversion Group
March, 2015Just had to take a moment to let you know that Willie was extremely kind and generous today when helping me with Attachmate problems I was having. I had multiple versions installed on a computer that is not mine, and he helped me get to a point where I ...
Charles Conroy, P.E.Section Manager | Steam Operations – Long Range Planning
 February 2013 I Just want to show my appreciation for Willie Rodriguez.He went the extra yard in getting my PI programs working.It was no small task and required a lot of digging by Willie to find the solution.Willie kept me up to date daily with the status and was very professional.His ...
Hugh McMunn | Senior Planning Analyst
February 2013 I have never seen a previous LAN administrator as responsive and helpful as Mr. Rodriguez.We have recently moved to our current location from a previous floor and we had a lot of simultaneous concerns getting printers and PC’s set up quickly so as not to lose any time performing ...
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